Account & Billing

Creating an account on GoogDocs is simple and free: 1. Click on the "Sign Up" button in the top right corner 2. Choose to sign up with: - Email and password - Google account (recommended for quick access) - Other social login options 3. Fill in your basic information 4. Verify your email address (if required) 5. You're all set! **Benefits of creating an account:** - Access to premium templates (if available) - Save your favorite templates - Track your download history - Get personalized recommendations - Faster access to templates **Note:** You don't need an account to browse and download free templates. However, creating an account enhances your experience and gives you access to additional features.

Managing your subscription is straightforward: **View Your Subscription:** 1. Log into your account 2. Go to Account Settings 3. Click on "Subscription" or "Billing" 4. View your current plan and status **Upgrade Your Subscription:** 1. Navigate to the Pricing page 2. Choose the plan that fits your needs 3. Click "Subscribe" or "Upgrade" 4. Complete the payment process 5. Your account will be upgraded immediately **Cancel Your Subscription:** 1. Go to Account Settings > Subscription 2. Click "Cancel Subscription" 3. Confirm the cancellation 4. You'll continue to have access until the end of your billing period **Change Payment Method:** 1. Go to Account Settings > Subscription 2. Click "Update Payment Method" 3. Enter your new payment information 4. Save changes **Auto-Renewal:** - Subscriptions auto-renew at the end of each billing period - You can disable auto-renewal at any time - You'll be notified before each renewal If you need assistance with your subscription, please contact our support team.

If you're experiencing payment issues, here's how to resolve them: **Payment Failed:** - Check that your payment method is valid and has sufficient funds - Verify your billing address matches your payment method - Try using a different payment method - Contact your bank or card issuer to ensure the transaction isn't blocked **Unauthorized Charges:** - Review your account activity in Account Settings - Check if someone else has access to your account - Contact support immediately if you see unauthorized charges **Refund Requests:** - Refunds are available within 30 days of purchase - Go to Account Settings > Billing History - Click "Request Refund" next to the transaction - Our team will review your request within 2-3 business days **Payment Method Declined:** - Ensure your card hasn't expired - Check if your bank has any restrictions - Verify you're using the correct billing address - Try a different payment method **Receipt and Invoices:** - Access all receipts in Account Settings > Billing History - Download or print receipts for your records - Receipts are also sent to your registered email **Need More Help?** If you continue to experience payment issues, please contact our support team at support@googdocs.com with: - Your account email - Transaction ID (if available) - Description of the issue - Screenshots (if applicable) We'll help resolve the issue as quickly as possible.