Technical Support

If you're having trouble downloading templates, try these solutions: **Template Won't Open:** - Ensure you have a stable internet connection - Clear your browser cache and cookies - Try using a different browser (Chrome, Firefox, Safari, Edge) - Disable browser extensions that might interfere - Make sure you're signed into your Google account **Download Button Not Working:** - Wait for the full countdown to complete - Refresh the page and try again - Check if JavaScript is enabled in your browser - Disable pop-up blockers temporarily - Try using an incognito/private browsing window **Slow Download Speed:** - Check your internet connection speed - Close other applications using bandwidth - Try downloading during off-peak hours - Use a wired connection instead of WiFi if possible **Template Doesn't Match Preview:** - Make sure you're downloading the correct template - Clear browser cache and try again - The template should match once opened in Google Docs/Sheets/Slides **Can't Find Downloaded Template:** - Check your Google Drive - Look in your "Recent" folder - Search for the template name in Google Drive - Check your Downloads folder (if downloaded as file) **Still Having Issues?** If none of these solutions work, contact our support team with: - Your browser and version - Operating system - Description of the problem - Any error messages you see

GoogDocs works best with modern, up-to-date browsers: **Recommended Browsers:** - Google Chrome (latest version) - Best compatibility - Mozilla Firefox (latest version) - Microsoft Edge (latest version) - Safari (latest version) - for Mac users **Browser Requirements:** - JavaScript must be enabled - Cookies must be enabled - Pop-up blockers should allow our site - Modern browser with HTML5 support **Update Your Browser:** **Chrome:** 1. Click the three dots menu (⋮) 2. Go to Help > About Google Chrome 3. Browser will update automatically if available **Firefox:** 1. Click the menu button (☰) 2. Go to Help > About Firefox 3. Browser will check for updates **Edge:** 1. Click the three dots menu (⋯) 2. Go to Help and feedback > About Microsoft Edge 3. Updates install automatically **Safari:** 1. Go to Apple menu > System Preferences 2. Click Software Update 3. Install available updates **Browser Settings for Best Experience:** - Enable JavaScript - Allow cookies - Disable strict pop-up blockers (or add GoogDocs to exceptions) - Clear cache regularly - Disable conflicting extensions **Mobile Browsers:** - Works on mobile browsers but desktop view recommended - Use Chrome or Safari on mobile devices - Ensure you're using the latest mobile browser version **Troubleshooting:** If you experience issues: 1. Update your browser to the latest version 2. Clear browser cache and cookies 3. Disable browser extensions 4. Try a different browser 5. Check that your browser supports modern web standards

Here's how to fix common template errors: **Template Won't Load:** - Refresh the page - Clear browser cache - Try opening the template in a new tab - Check your Google account permissions - Ensure you have internet connectivity **Formatting Issues:** - Fonts may appear differently if Google doesn't have them - Custom fonts might default to system fonts - Images may need to be re-uploaded if links break - Tables and layouts might need adjustment on smaller screens **Missing Content:** - Some placeholders might be empty by design - Replace placeholder text with your content - Add images where image placeholders exist - Check that all sections are visible (not hidden) **Template Looks Different:** - Google Docs/Sheets/Slides may render slightly differently - Screen size and zoom level affect appearance - Different devices may show variations - Print preview may differ from screen view **Can't Edit Template:** - Make sure you've clicked "Make a copy" in Google - Don't try to edit the original template link - Ensure you have edit permissions - Check that your Google account is active **Images Not Showing:** - Re-upload images if they're broken - Use images from your Google Drive - Ensure images are in supported formats (JPG, PNG, GIF) - Check image file sizes (very large images may not load) **Text Formatting Lost:** - Use Google Docs formatting tools to restore - Copy formatting using Format Painter - Check that you're not in a restricted editing mode - Some special formatting may need to be reapplied **Performance Issues:** - Large templates may load slowly - Reduce image sizes if possible - Close other browser tabs - Check your internet speed **Still Experiencing Issues?** If you continue to have problems: 1. Try downloading a fresh copy of the template 2. Use a different browser 3. Clear all browser data 4. Contact support with: - Template name - Description of the error - Screenshot if possible - Your browser and device information